At Dean Cabinetry we are working to build people, products, and processes that last. We understand that this is possible only with a strong and solid foundation. Our purpose and our principles give us the foundation for success.
As Gary Keller said, “The ultimate source of strength is purpose”. We know this to be true. Purpose is what inspired John Dean to quit his accounting job and start building cabinets in his garage. Purpose is what continues to propel our organization forward for the betterment of our people, our community, and our company.
Our mission is to be an innovative and astonishingly great kitchen cabinet partner.
We use “The Golden Circle” to guide our company:
We know that people don’t buy what we do, they buy why we do it. These are our principles, our foundation, our why:
When you read these principles some may resonate with you. You might be inspired to understand your why. These questions helped us understand our why:
We also put some deep thought into what we can and cannot control. We understand that we have direct control over:
Our employees are the most important part of Dean Cabinetry. Their personal and professional growth is what drives our company forward. Our people and our unique culture are what make us different. It is each of them that makes our business exceptional. They bring our products and services to life and give us an edge over our competitors.
The purpose of our performance management process is to develop our employees’ unique skills and talents while motivating them to live and breathe our company mission. It includes feedback, goals, encouragement, and clear expectations. We want to live by our company values and create well-being for our employees and their families.
Every two months an employee and a human resources representative will conduct a personal development interview, to review their job progress within our company and set new development plans. Our performance review program provides the basis for better understanding between employees and supervisors regarding their job performance, potential, and development within the company. Our goal with personal development interviews is to: keep it simple, have frequent interaction, focus on the future, and get employees to self-track.
The value that we deliver to our customers is our product. We consider ourselves primarily a service provider and secondarily a materials provider.
When we build, deliver, and install cabinetry we are providing a service as well as materials. What sets our services apart is our attention to deliver pure value. This means that we do whatever possible to make the budgeting, design, ordering, and installation as smooth as possible for the client. We don’t want to hassle them with defective parts, miscommunication, or errors, and so we look to eliminate this waste at every step of the way.
This is what sets our product apart. A service that delivers pure value to our customers.
We are very strict with our processes. We have spent a tremendous amount of time developing our standard processes and procedures, and we will continue to invest time and energy into them. So, it is very critical that we follow them. We invest in these processes every day when we sweep, sort, and standardize during our 3S time.
Improving our processes as well as strictly following them allows us to stay on the same page. It creates flow. Flow is a magical state that we are pursuing. Imagine a workplace that never has a problem. Our workflows from department to department, we add only value and deliver that value to our customers. We have eliminated all the struggle. This is what flow looks like. It is beautiful.
We follow standard processes, and we take our time because we know that slow is smooth and smooth is fast.
This is who we are and who we strive to be. We are not perfect. Yet we are committed to our purpose, because we know that together, with our purpose, we are unstoppable.